Splitting Customs Cases

Splitting cases

Create New Customs Cases Per Recipient

Setting: createNewCustomsCasesPerRecipient.active

When enabled, this setting automatically creates separate customs cases for each unique recipient when multiple invoices with different recipients are present in a case.

Behavior

• The system identifies unique recipients across all invoices in the case

• For each additional recipient (after the first):

  • Creates a new customs case

  • Copies relevant documents to the new case:

    • All invoices for that specific recipient

    • Associated export lists for the recipient

    • All non-recipient-dependent documents

  • Appends the recipient name to the case reference

• The original case retains:

  • Documents for the first recipient

  • All non-recipient-dependent documents

  • Updated reference with the first recipient's name

Use Cases

• Processing shipments to multiple recipients

• Maintaining separate customs documentation per recipient

• Organizing cases by recipient for better tracking

Create New Customs Cases As Mentioned In Email

Setting: createNewCustomsCasesAsMentionedInEmail.active

When enabled, this setting creates separate customs cases based on shipment references mentioned in email documents, particularly when multiple invoices are referenced.

Behavior

• The system scans email documents for shipment references and associated invoice numbers

• For each additional reference (after the first):

  • Creates a new customs case

  • Includes invoices matching the reference based on:

    • Invoice number

    • Buyer order number

    • Seller order number

  • Sets the shipment reference as the case reference

• The original case retains:

  • Documents associated with the first reference

  • Updated reference matching the first shipment reference

Use Cases

• Processing multiple shipments mentioned in a single email

• Organizing cases by shipment reference

• Handling consolidated shipping documentation

Important Notes

1. Both settings require multiple invoices to be present in the case to trigger

2. New cases inherit the execution strategy from the original case

3. The system automatically initiates data normalization for newly created cases

4. Processing may take up to 10 minutes per case creation

5. Each new case maintains its own unique reference based on the splitting criteria